Department: CEM & Data Analytics
Location: Head Office

Job responsibilitie

• Answer and handle customer feedbacks on Bravos own social media platforms (Facebook, Instagram, Tik-Tok etc) which include comments, inbox/directs messages, and wall posts;
• Monitoring Bravo mentions on social media platforms (Facebook, Instagram, Tik-Tok) which include public posts, user stories with #Bravo and @Bravo and news pages, bloggers, media persons, close groups etc.; 
• Provide customers with information of Bravo products and services;
• Handle customer complaints via social media, provide appropriate solutions and alternatives, follow up to ensure resolution; identify and escalate priority issues;
• Register of customer interactions, manage customer accounts and keep file documents.

• Bachelors degree;
• Working experience in customer service, social media management and other related fields;
• Fluent Azerbaijani, intermediate English language skills;
• Knowledge of MS Office programs;
• High communication skills;
• Customer focus;
• Analysis & problem solving skills;
• Team player.