Department: Internal Security
Report to: CEO.

Main duties:

• Develop and implement security policies, protocols and procedures.
• Control budgets for security operations and monitor expenses.
• Recruit, train and supervise security officers and guards.
• Attend meetings with other managers to determine operational needs.
• Plan and coordinate security operations for specific events.
• Coordinate staff when responding to emergencies and alarms.
• Review reports on incidents and breaches.
• Develop ways to detect safety issues and security violations and to put programs in place to prevent repeat occurrences.
• Investigate and resolve issues.
• Create reports for management on security status.
• Analyze data to form proposals for improvements (e.g. implementation of new technology).
• Investigate, log, and resolve alleged and actual theft, violations of policy, and compliance concerns.
• Coordinate and communicate with management and governmental agencies to act appropriately and legally.
• Audit sites to ensure inventory is processed, handled, and monitored appropriately, and document any errors or failures.
• Develop policies and train staff in loss prevention, reduce shrinkage, and use tagging and/or report mechanisms.
• Minimize the financial losses of a retail operation related to theft, vandalism, accident, and injury.
• Effectively implementing and managing loss prevention processes and programs is an essential part of preventing the growing problem of employee and internal theft in some of the largest retail operations.
• Direct installation of covert surveillance equipment, such as security cameras.
• Maintain documentation of all loss prevention activity.
• Collaborate with law enforcement to investigate and solve external theft or fraud cases.
• Monitor and review paperwork procedures and systems to prevent error-related shortages.
• Investigate or interview individuals suspected of shoplifting or internal theft.
• Visit stores to ensure compliance with company policies and procedures.
• Supervise surveillance, detection, or criminal processing related to theft and criminal cases.
• Recommend improvements in loss prevention programs, staffing, scheduling, or training.
• Hire or supervise loss-prevention and internal security staff.
• Review loss-prevention exception reports and cash discrepancies to ensure adherence to guidelines.
• Provide recommendations and solutions in crisis situations such as workplace violence, protests, and demonstrations.
• Maintain databases such as bad check logs, reports on multiple offenders, and alarm activation lists.
• Verify correct use and maintenance of physical security systems, such as closedcircuit television, merchandise tags, and burglar alarms.
• Train loss prevention staff, retail managers, or store employees on loss control and prevention measures.
• Perform or direct inventory investigations in response to shrink results outside of acceptable ranges.
• Direct loss prevention audit programs including target store audits, maintenance audits, safety audits, or electronic article surveillance (EAS) audits.
• Coordinate or conduct internal investigations of problems such as employee theft and violations of corporate loss prevention policies.
• Assess security needs across locations to ensure proper deployment of loss prevention resources, such as staff and technology.
• Analyze retail data to identify current or emerging trends in theft or fraud.
• Monitor compliance to operational, safety, or inventory control procedures, including physical security standards.
• Identify potential for loss and develop strategies to eliminate it.
• Administer systems and programs to reduce loss, maintain inventory control, or increase safety.

• Bachelor degree. Further education in loss prevention or security administration or similar field will be an asset.
• Minimum 5 years of experience as internal security manager or similar position.
• Experience using relevant technology and equipment (e.g. CCTV).
• Excellent knowledge of security protocols and procedures and fraud prevention techniques.
• Solid understanding of budgeting and statistical data analysis.
• Proficient in MS Office.
• Excellent communication and interpersonal skills.
• Outstanding organizational and leadership skills.